Empathetic design: Calgary-based design firm WAX created an annual report for the Calgary Society for Persons with Disabilities. Printed only in black and white, the report is held together by a single staple placed in the center of the page, making it incredibly difficult to read—hence demonstrating the challenges of having a disability.
Library heavyweights: I'm currently reading Usefulness in Small Things, by Sam Hecht and Kim Colin (retailfacility.co.uk); the new edition of A Smile in the Mind, by Beryl McAlhone, David Stuart, Greg Quinton and Nick Asbury; and the latest issues of Eye magazine and Works That Work. For must-reads, I'm going back to classics such as John Berger's Ways of Seeing, Norman Potter's What Is a Designer: Things, Places, Messages and books by Bruno Munari.
Organizational strategy: Don't ask. If I sent you an image of my desktop right now, you would understand why.