From a regular column in PlanSponsor called "War Stories," the front line experiences of dealing with everyday people. A woman answered the phone of an accounts officer and asked the irate caller at the other end, the name of the person she spoke with. The angry caller replied, "I don't know who she was, but she was Asian." "Well, I'm Asian, did she sound like me?" Stunned silence was followed by sputtering, then she hung up. 5 1/2 x 6 1/4, digital.
